Privacy Policy for Petite’s Cleaning Inc.

At Petite's Cleaning Inc., your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, book our cleaning services, or engage with us in any way. We are committed to protecting your personal data and ensuring that your experience with us is secure, transparent, and positive.

1. Information We Collect

We may collect different types of information depending on your interaction with our website and services. This includes:

  • Personal Identification Information:
    When you book a cleaning service, sign up for our newsletter, or contact us for inquiries, we may collect personal details such as your name, email address, phone number, billing information, and payment methods.

  • Non-Personal Identification Information:
    We automatically collect information about your use of our website, such as your IP address, browser type, device information, and browsing activity through the use of cookies and similar tracking technologies.

  • Transactional Data:
    If you purchase services, we collect data related to your transactions, such as the services requested, payment amounts, and payment methods used.

  • Customer Service Data:
    If you contact us for support, we may collect your communication details, including the content of your inquiries, feedback, and any responses we provide.

2. How We Use Your Information

The information we collect is used to provide you with the best possible service and experience. Specifically, we may use your information to:

  • Provide and manage services: To fulfill your cleaning service requests, process payments, and communicate with you about your service appointments.

  • Improve our services: We continuously strive to enhance our offerings and user experience by analyzing how you interact with our website and services.

  • Marketing and Communications: If you’ve opted in, we may send you promotional emails, newsletters, or special offers. You can opt out of marketing communications at any time.

  • Customer Support: To address your inquiries, resolve issues, and provide timely assistance when you reach out to our support team.

  • Legal Compliance and Protection: To ensure we comply with applicable laws and regulations, as well as protect against fraud and other illegal activities.

3. How We Protect Your Information

We are dedicated to keeping your personal information secure. To achieve this, we implement various measures including:

  • Data Encryption: All personal data transmitted via our website or payment gateways is encrypted using SSL (Secure Sockets Layer) encryption, protecting your sensitive information during transit.

  • Secure Payment Processing: We use reputable third-party payment processors who are PCI-compliant to ensure that your financial information is securely handled.

  • Access Control: We restrict access to personal information to authorized personnel only. Employees who need access to your data are required to adhere to strict confidentiality agreements.

  • Regular Audits: We conduct regular security audits and system checks to ensure that our website and internal systems are protected against unauthorized access and vulnerabilities.

4. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with trusted partners who help us operate our business (such as payment processors, email marketing providers, or customer service platforms) but only to the extent necessary to perform their services.

  • Legal Requirements: If required by law or in response to valid legal requests, we may disclose your information to comply with regulatory obligations, protect our rights, or respond to government inquiries.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

To enhance your experience, we use cookies and similar tracking technologies. These tools allow us to:

  • Analyze website traffic: Understand how visitors interact with our site.

  • Personalize content: Provide you with tailored content and ads based on your preferences.

  • Improve functionality: Ensure that the website performs efficiently.

You can manage your cookie preferences directly through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Your Rights Regarding Your Data

You have several rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: If any of your personal data is incorrect or incomplete, you have the right to request corrections.

  • Deletion: You can request that we delete your personal data in certain circumstances, subject to legal and contractual obligations.

  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

7. Compliance with Privacy Laws

We comply with all relevant data protection and privacy laws, including:

  • New York's SHIELD Act – ensuring businesses comply with data security practices specific to New York residents.

We are committed to ensuring the privacy and security of your personal information and maintaining transparency in how it is used and protected.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Petite's Cleaning Inc.

Contact number: (347)361-0949

Email: cleaningservices@petitescleaninginc.com